IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The global IT Service Management (ITSM) Software market size is projected to grow from US$ 9773 million in 2024 to US$ 23550 million in 2030; it is expected to grow at a CAGR of 15.8% from 2024 to 2030.
The “IT Service Management (ITSM) Software Industry Forecast” looks at past sales and reviews total world IT Service Management (ITSM) Software sales in 2022, providing a comprehensive analysis by region and market sector of projected IT Service Management (ITSM) Software sales for 2023 through 2029. With IT Service Management (ITSM) Software sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world IT Service Management (ITSM) Software industry.
This Insight Report provides a comprehensive analysis of the global IT Service Management (ITSM) Software landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyses the strategies of leading global companies with a focus on IT Service Management (ITSM) Software portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global IT Service Management (ITSM) Software market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for IT Service Management (ITSM) Software and breaks down the forecast by Type, by Application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global IT Service Management (ITSM) Software.
Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.
This report presents a comprehensive overview, market shares, and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key players and key regions and countries.
Segmentation by Type:
Cloud-based
On-premise
Segmentation by Application:
Configuration Management (CMDB)
Incident and Problem Management
Service Request Management
Knowledge Management
Other Management
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
Segmentation by Type:
Cloud-based
On-premise
Segmentation by Application:
Configuration Management (CMDB)
Incident and Problem Management
Service Request Management
Knowledge Management
Other Management
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation
Please Note - This is an on demand report and will be delivered in 2 business days (48 hours) post payment.
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global IT Service Management (ITSM) Software Market Size 2019-2030
2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region (2019 VS 2023 VS 2030)
2.1.3 World Current & Future Analysis for IT Service Management (ITSM) Software by Country/Region, 2019, 2023 & 2030
2.2 IT Service Management (ITSM) Software Segment by Type
2.2.1 Cloud-based
2.2.2 On-premise
2.3 IT Service Management (ITSM) Software Market Size by Type
2.3.1 IT Service Management (ITSM) Software Market Size CAGR by Type (2019 VS 2023 VS 2030)
2.3.2 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2024)
2.4 IT Service Management (ITSM) Software Segment by Application
2.4.1 Configuration Management (CMDB)
2.4.2 Incident and Problem Management
2.4.3 Service Request Management
2.4.4 Knowledge Management
2.4.5 Other Management
2.5 IT Service Management (ITSM) Software Market Size by Application
2.5.1 IT Service Management (ITSM) Software Market Size CAGR by Application (2019 VS 2023 VS 2030)
2.5.2 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2024)
3 IT Service Management (ITSM) Software Market Size by Player
3.1 IT Service Management (ITSM) Software Market Size Market Share by Player
3.1.1 Global IT Service Management (ITSM) Software Revenue by Player (2019-2024)
3.1.2 Global IT Service Management (ITSM) Software Revenue Market Share by Player (2019-2024)
3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2022-2024)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 IT Service Management (ITSM) Software by Region
4.1 IT Service Management (ITSM) Software Market Size by Region (2019-2024)
4.2 Global IT Service Management (ITSM) Software Annual Revenue by Country/Region (2019-2024)
4.3 Americas IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.4 APAC IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.5 Europe IT Service Management (ITSM) Software Market Size Growth (2019-2024)
4.6 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth (2019-2024)
5 Americas
5.1 Americas IT Service Management (ITSM) Software Market Size by Country (2019-2024)
5.2 Americas IT Service Management (ITSM) Software Market Size by Type (2019-2024)
5.3 Americas IT Service Management (ITSM) Software Market Size by Application (2019-2024)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC IT Service Management (ITSM) Software Market Size by Region (2019-2024)
6.2 APAC IT Service Management (ITSM) Software Market Size by Type (2019-2024)
6.3 APAC IT Service Management (ITSM) Software Market Size by Application (2019-2024)
6.4 China
6.5 Japan
6.6 South Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe IT Service Management (ITSM) Software Market Size by Country (2019-2024)
7.2 Europe IT Service Management (ITSM) Software Market Size by Type (2019-2024)
7.3 Europe IT Service Management (ITSM) Software Market Size by Application (2019-2024)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa IT Service Management (ITSM) Software by Region (2019-2024)
8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2019-2024)
8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2019-2024)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global IT Service Management (ITSM) Software Market Forecast
10.1 Global IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.1.1 Global IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.1.2 Americas IT Service Management (ITSM) Software Forecast
10.1.3 APAC IT Service Management (ITSM) Software Forecast
10.1.4 Europe IT Service Management (ITSM) Software Forecast
10.1.5 Middle East & Africa IT Service Management (ITSM) Software Forecast
10.2 Americas IT Service Management (ITSM) Software Forecast by Country (2025-2030)
10.2.1 United States Market IT Service Management (ITSM) Software Forecast
10.2.2 Canada Market IT Service Management (ITSM) Software Forecast
10.2.3 Mexico Market IT Service Management (ITSM) Software Forecast
10.2.4 Brazil Market IT Service Management (ITSM) Software Forecast
10.3 APAC IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.3.1 China IT Service Management (ITSM) Software Market Forecast
10.3.2 Japan Market IT Service Management (ITSM) Software Forecast
10.3.3 Korea Market IT Service Management (ITSM) Software Forecast
10.3.4 Southeast Asia Market IT Service Management (ITSM) Software Forecast
10.3.5 India Market IT Service Management (ITSM) Software Forecast
10.3.6 Australia Market IT Service Management (ITSM) Software Forecast
10.4 Europe IT Service Management (ITSM) Software Forecast by Country (2025-2030)
10.4.1 Germany Market IT Service Management (ITSM) Software Forecast
10.4.2 France Market IT Service Management (ITSM) Software Forecast
10.4.3 UK Market IT Service Management (ITSM) Software Forecast
10.4.4 Italy Market IT Service Management (ITSM) Software Forecast
10.4.5 Russia Market IT Service Management (ITSM) Software Forecast
10.5 Middle East & Africa IT Service Management (ITSM) Software Forecast by Region (2025-2030)
10.5.1 Egypt Market IT Service Management (ITSM) Software Forecast
10.5.2 South Africa Market IT Service Management (ITSM) Software Forecast
10.5.3 Israel Market IT Service Management (ITSM) Software Forecast
10.5.4 Turkey Market IT Service Management (ITSM) Software Forecast
10.6 Global IT Service Management (ITSM) Software Forecast by Type (2025-2030)
10.7 Global IT Service Management (ITSM) Software Forecast by Application (2025-2030)
10.7.1 GCC Countries Market IT Service Management (ITSM) Software Forecast
11 Key Players Analysis
11.1 ServiceNow
11.1.1 ServiceNow Company Information
11.1.2 ServiceNow IT Service Management (ITSM) Software Product Offered
11.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.1.4 ServiceNow Main Business Overview
11.1.5 ServiceNow Latest Developments
11.2 Atlassian
11.2.1 Atlassian Company Information
11.2.2 Atlassian IT Service Management (ITSM) Software Product Offered
11.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.2.4 Atlassian Main Business Overview
11.2.5 Atlassian Latest Developments
11.3 Ivanti
11.3.1 Ivanti Company Information
11.3.2 Ivanti IT Service Management (ITSM) Software Product Offered
11.3.3 Ivanti IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.3.4 Ivanti Main Business Overview
11.3.5 Ivanti Latest Developments
11.4 IBM
11.4.1 IBM Company Information
11.4.2 IBM IT Service Management (ITSM) Software Product Offered
11.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.4.4 IBM Main Business Overview
11.4.5 IBM Latest Developments
11.5 Broadcom
11.5.1 Broadcom Company Information
11.5.2 Broadcom IT Service Management (ITSM) Software Product Offered
11.5.3 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.5.4 Broadcom Main Business Overview
11.5.5 Broadcom Latest Developments
11.6 BMC Software
11.6.1 BMC Software Company Information
11.6.2 BMC Software IT Service Management (ITSM) Software Product Offered
11.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.6.4 BMC Software Main Business Overview
11.6.5 BMC Software Latest Developments
11.7 IFS (Axios Systems, Ultimo Software)
11.7.1 IFS (Axios Systems, Ultimo Software) Company Information
11.7.2 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product Offered
11.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.7.4 IFS (Axios Systems, Ultimo Software) Main Business Overview
11.7.5 IFS (Axios Systems, Ultimo Software) Latest Developments
11.8 SAP
11.8.1 SAP Company Information
11.8.2 SAP IT Service Management (ITSM) Software Product Offered
11.8.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.8.4 SAP Main Business Overview
11.8.5 SAP Latest Developments
11.9 OpenText (Micro Focus)
11.9.1 OpenText (Micro Focus) Company Information
11.9.2 OpenText (Micro Focus) IT Service Management (ITSM) Software Product Offered
11.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.9.4 OpenText (Micro Focus) Main Business Overview
11.9.5 OpenText (Micro Focus) Latest Developments
11.10 Freshworks
11.10.1 Freshworks Company Information
11.10.2 Freshworks IT Service Management (ITSM) Software Product Offered
11.10.3 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.10.4 Freshworks Main Business Overview
11.10.5 Freshworks Latest Developments
11.11 Epicor
11.11.1 Epicor Company Information
11.11.2 Epicor IT Service Management (ITSM) Software Product Offered
11.11.3 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.11.4 Epicor Main Business Overview
11.11.5 Epicor Latest Developments
11.12 TOPdesk
11.12.1 TOPdesk Company Information
11.12.2 TOPdesk IT Service Management (ITSM) Software Product Offered
11.12.3 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.12.4 TOPdesk Main Business Overview
11.12.5 TOPdesk Latest Developments
11.13 Agiloft Service
11.13.1 Agiloft Service Company Information
11.13.2 Agiloft Service IT Service Management (ITSM) Software Product Offered
11.13.3 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.13.4 Agiloft Service Main Business Overview
11.13.5 Agiloft Service Latest Developments
11.14 SysAid
11.14.1 SysAid Company Information
11.14.2 SysAid IT Service Management (ITSM) Software Product Offered
11.14.3 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.14.4 SysAid Main Business Overview
11.14.5 SysAid Latest Developments
11.15 SolarWinds
11.15.1 SolarWinds Company Information
11.15.2 SolarWinds IT Service Management (ITSM) Software Product Offered
11.15.3 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.15.4 SolarWinds Main Business Overview
11.15.5 SolarWinds Latest Developments
11.16 ServiceHot
11.16.1 ServiceHot Company Information
11.16.2 ServiceHot IT Service Management (ITSM) Software Product Offered
11.16.3 ServiceHot IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.16.4 ServiceHot Main Business Overview
11.16.5 ServiceHot Latest Developments
11.17 Zoho Corporation
11.17.1 Zoho Corporation Company Information
11.17.2 Zoho Corporation IT Service Management (ITSM) Software Product Offered
11.17.3 Zoho Corporation IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
11.17.4 Zoho Corporation Main Business Overview
11.17.5 Zoho Corporation Latest Developments
12 Research Findings and Conclusion
*If Applicable.