Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017 - Market Research Report

$1,995.00

Publication ID
MIC1112007
Publication Date
November 14, 2012
Pages
80
Regions Covered
Publisher
When most people think of the Cloud, they think about infrastructure hosting as it is a cost effective alternative for enterprise application implementation and ongoing operations.   However, few people understand the potential in Cloud Telephony, which represents a significant opportunity for replacement of traditional telecommunications systems, especially for small-to-medium businesses (SMB) communications services.
 
Some of the advantages of Cloud Telephony include unified communication system without maintaining hardware, software and maintenance cost reduction, single number integration, common system to support multiple locations, improved disaster recovery, and cost effective operations.  The Cloud Telephony ecosystem includes cloud telephony providers, smartphone manufacturers, cloud telephony API providers, and various customers such as large corporations, SMB, and various intermediaries.
 
This research evaluates key growth parameters and market and technology trends for cloud telephony.  The report includes market projections and comparative analysis for SMBs, large organizations, NGOs, governments, VoIP vendors, and telecom operators.
 

Target Audience:

  • Cloud based Infrastructure as a Service (IaaS) providers
  • VoIP service providers including MSO and OTT operators
  • Non-traditional telephony service providers such as Google
  • Traditional fixed/wireline and mobile/wireless network operators

1.0 EXECUTIVE SUMMARY 7

1.1 RESEARCH METHODOLOGY 7
1.2 KEY BENEFITS OF THE REPORT 7
1.3 QUESTIONS ANSWERED IN THE REPORT 7

2.0 INTRODUCTION 9

3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 10

3.1 WHAT IS CLOUD TELEPHONY 10
3.2 TECHNOLOGIES 11
3.2.1 SIP 11
3.2.2 IVR 14
3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 - 2016 17
3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 18
3.5 PREREQUISITES FOR CLOUD TELEPHONY 19

4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 20

4.1.1 DOS ATTACK 20
4.1.2 UN-AUTHORIZED CALL 20
4.1.3 BOUNCE ATTACK 21
4.1.4 PERSONALIZATION 21
4.1.5 MEDIA SPECIFIC ATTACK 21
4.1.6 MALICIOUS CODE INJECTION 21
4.1.7 VOIP PHISHING 21
4.1.8 TOLL FRAUD 22
4.1.9 SPIT 22
4.1.10 TOOLS 22
4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 22
4.2.1 SECURED LOG ON 22
4.2.2 SECURED TRANSACTION 23
4.2.3 CONTINUOUS MONITORING AND AUDIT 23
4.2.4 ANTI VIRUS SYSTEM 23
4.2.5 USING SIP PROXY 23
4.2.6 SIP ENCRYPTION TECHNIQUE 23
4.2.7 NETWORK INFRASTRUCTURE 23
4.2.8 AUTHENTIC UPGRADE 24
4.2.9 USE SECURED PROTOCOLS 24
4.2.10 USE DEDICATED SERVER 24

5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 25

5.1 MARKET SHARE OF POPULAR VOIP VENDOR 25
5.1.1 FRING 25
5.1.2 SKYPE 26
5.1.3 GOOGLE VOICE 26
5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 28
5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER 28
5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017 29
5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012 32
5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 33
5.5 NEXT GENERATION VOICE: VOLTE 34
5.6 VOICE OVER LTE VIA GENERIC ACCESS (VOLGA) 35

6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 37

6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 37
6.1.1 LIMITATIONS FOR OFFSHORE OFFICES 37
6.1.2 LACK OF SCALABILITY 37
6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 38
6.1.4 COST 38
6.1.5 UNIFIED COMMUNICATION 38
6.1.6 NUMBER OF EXTENSION 38
6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 39
6.1.8 RISK OF OWNERSHIP 39
6.1.9 NO CONCURRENT USE 39
6.1.10 MULTIPLE WORKING SITES 39
6.1.11 LIMITED OPERATION 39
6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 40
6.2.1 NUMBER OF EXTENSION 40
6.2.2 CONCURRENT CONNECTION 40
6.2.3 UNIFIED COMMUNICATION 40
6.2.4 DYNAMIC NUMBER OF EXTENSION 41
6.2.5 COST 41
6.2.6 REMOTE WORKING AREA 41
6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 42
6.2.8 HUGE NUMBER OF APPLICATIONS 42
6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 42
6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE 42
6.3.2 SCALABILITY 43
6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 43
6.3.4 FLEXIBLE AND EASILY REACHABLE 44
6.3.5 EASY MAINTENANCE 45
6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 45
6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 47
6.5.1 CROWD SOURCING 47
6.5.2 SINGLE HELP CENTER NUMBER 47
6.5.3 COLLABORATIVE COMMUNICATION 48
6.5.4 INTEGRATION WITH OTHER SERVICE 48
6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 48
6.5.6 COST 49

7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 50

7.1 ADVANTAGES 50
7.1.1 FLEXIBILITY 50
7.1.2 SCALABILITY 50
7.1.3 LOW COST 50
7.1.4 HUGE FUNCTIONALITY 51
7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 52
7.1.6 EASY ADMINISTRATION 52
7.1.7 SECURED 52
7.1.8 NO WIRE 52
7.1.9 CONTINUOUS MONITORING 53
7.1.10 UNIFIED COMMUNICATION 53
7.1.11 FREE FROM NATURAL DISASTER 53
7.1.12 HYBRID SYSTEM 53
7.1.13 SUCCESS OF BUSINESS 53
7.1.14 MAGIC OF CLOUD 54
7.2 DISADVANTAGES 54
7.2.1 POWER SUPPLY 54
7.2.2 HOME SYSTEM INTEGRATION 54
7.2.3 911 SERVICE 54
7.2.4 INTERNET CONNECTION 55
7.2.5 SECURITY THREAT 55
7.2.6 PROCESSOR POWER 55
7.2.7 TRAFFIC 55
7.2.8 CALL LATENCY 55
7.2.9 POOR AUDIO QUALITY OF VOIP 55
7.2.10 COMPLICATED FEATURE LIST 56
7.2.11 DEPENDENCY ON SERVER 56
7.2.12 LACK OF REDUNDANCY 56
7.2.13 LOSS OF PERSONAL INFORMATION 56

8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 57

8.1 VAAS 57
8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 57
8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 58
8.4 CALL SERVICE 58
8.5 OPPORTUNITIES FOR INDUSTRY 58
8.6 OPPORTUNITIES FOR TELECOM 59
8.7 OPPORTUNITIES FOR NGO 61

9.0 GOVERNMENT & CLOUD TELEPHONY 63

9.1 SCOPE OF CLOUD TELEPHONY SERVICES 63
9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 63
9.1.2 BANK SERVICE 63
9.1.3 IMMUNIZATION PROGRAM 64
9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 64
9.2 SOCIAL WELFARE & CLOUD TELEPHONY 64
9.3 CASE STUDY: INDIA & CLOUD TELEPHONY 65
9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 65
9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 66
9.3.3 HYUNDAI TRIDENT 67

10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 69

10.1 WHY BUSINESS NEED CLOUD TELEPHONY 69
10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 70
10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 70
10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 71
10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY? 71
10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 71
10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 71
10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES? 71
10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 72
10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 72
10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 72
10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY? 72
10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 73
10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 73
10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 73
10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE? 73
10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 73
10.2.16 WHAT ARE YOUR FAX REQUIREMENTS? 73
10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL? 74
10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 74
10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 74
10.2.20 DO YOU WANT TO PARTICIPATE IN THE “GO GREEN” COMMITMENT OF WORLD? 74
10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER 74
10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 75
10.4.1 REAL STATE AND CLOUD TELEPHONY 76
10.4.2 CALL CENTER AND CLOUD TELEPHONY 76
10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 77
10.4.4 SME AND CLOUD TELEPHONY 78
10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 78
10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION 79
10.5.1 SECURITY 79
10.5.2 UNKNOWN FUTURE COST 79

11.0 CONCLUSIONS AND RECOMMENDATIONS 81

 

List of Figures

 
Figure 1: PBX on your premises or in your cloud Source (copyright: Cellular Solution) 12
Figure 2: SIP Use in business Network Source (copyright: Cellular Solution) 13
Figure 3: SIP working Principle (copyright: Cellular Solution) 13
Figure 4: SIP Price and Number Porting Price (copyright: SiPalto) 14
Figure 5: Comparative prediction on use of telephony technology 18
Figure 6: User (%) for different VoIP Provider 25
Figure 7: Google Voice and its Feature (copyright: Google) 27
Figure 8 : International Call Share projection for 2012-2017 31
Figure 9: Local call market value share projection for 2012-2017 32
Figure 10: Revenue of Different cloud telephony service provider 33
Figure 11: VoIP Revenue Forecast 2010-2018 34
Figure 12: VoLTE Revenue Forecast 2010-2016 34
Figure 13 : Leading Initiator of VoLGA (Copyright: VoLGA Forum) 35
Figure 14 : VoLGA Overview (copyright: VoLGA Forum) 36
Figure 15 : User preference for Placing Order 43
Figure 16: IP telephony adoption projection 2012-2016 59
Figure 17: Revenue share of telecom industry 60
Figure 18: process Flow of Fishermen Helpline (copyright: SBI Youth of India Report) 66
 

List of Tables

 
Table 1: Skype Statistics 2012 26
Table 2: Google Voice: super low rates compare to the competition (copyright: Google) 27
Table 3: Comparative Call rate per minute for some important countries 28
Table 4: Cost Breakdown for Vonga, Ooma, MagicJack Plus, Skype and Google Voice 29
Table 5: Future Plans: Two major competitor’s of cloud telephony 30
Table 6 : Middle East and Africa Mobile VoIP Revenue Forecast 2012-2017 ($Billions, AGR %, CAGR %) 33
Table 7 : Comparative Analysis of the facilities of Cloud Telephony and Traditional PBX 47
  1. Skype
  2. Google
  3. Magic Jackplus
  4. Vonga
  5. Ooma
  6. Earthlink
  7. AoL
  8. Fring
  9. Siplato
  10. HipCom
  11. VXML
  12. VoLGA Forum
  13. Sprint Convergence
  14. Cirrus
  15. FaceTime
  16. Viber
  17. MetroPCS
  18. Alcatel-Lucent
  19. Ditech
  20. Genband
  21. HTC
  22. Huawei
  23. Tecor
  24. Apple
  25. Sumsung
  26. Motorola
  27. Mavenir
  28. LG
  29. Kineto
  30. Sonus
  31. SPA
  32. Starent
  33. Ulticom
  34. Vitend
  35. Wichorus
  36. ZTE
  37. GSMA
  38. Grameen Foundation India
  39. SBI Youth of India
  40. TechSoup Global
  41. Hyundai Trident
  42. OCTA
  43. CISCO
  44. PinPoint MD
  45. Connection Telecom
  46. TomTom
  47. Verizon Communications
How to buy market research report?
 

Process to buy a market research report from us

Step 1: Select publication license from Publication Type dropdown.
Step 2: Click Add To Cart button.
Step 3: The report is added to your cart and you are redirected to cart page.
Step 4: Enter Coupon Code (if applicable) and click on Apply to order button.
Step 5: Review your cart and either click on Checkout button to proceed or click on Checkout with PayPal button for Express Checkout. Please note PayPal option is not available for buyers from India.
Step 6: Enter your E-mail Address and choose your desired Username and Password for a new account or login with your existing account.
Step 7: Enter your Billing Information.
Step 8: Choose your Payment Method from either 2Checkout (default option) or PayPal and click on Review order button.
Step 9: Review your order and click on Submit order button to go to payment gateway and make payments.
Step 10: You can change your language and currency if you have selected 2Checkout as your payment option. Your billing information is pre-filled, so you can proceed to Payment Method tab.
Step 11: Enter your Credit/Debit Card details and click Submit Payment button to make payment and complete purchase process.
 
Please contact us if you need an Invoice or any other information regarding purchase process.

Do you have more questions related to this market research report after going trhough the description and table of contents?

We are here to help. Please use the form given below to let us know your questions related to this report.

Kindly use your official email address and contact number to ensure speedy response.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
9 + 10 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

SINGLE USER LICENSE (PDF)

  • This license allows for use of a publication by one person.
  • This person may print out a single copy of the publication.
  • This person can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
  • This person cannot share the publication (or any information contained therein) with any other person or persons.
  • Unless a Global License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization.
  • Customers who infringe these license terms are liable for a Global license fee.

 

SITE USER LICENSE (PDF)*

  • This license allows for use of a publication by all users within one corporate location, e.g. a regional office.
  • These users may print out a single copy of the publication.
  • These users can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.
  • These users cannot share the publication (or any information contained therein) with any other person or persons outside the corporate location for which the publication is purchased.
  • Unless a Global License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization.
  • Customers who infringe these license terms are liable for a Global license fee.

 

GLOBAL USER LICENSE (PDF)*

  • This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company.
  • Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the organization.
  • These employees of purchasing organization can include information given in the publication in presentations and internal reports by providing full copyright credit to the publisher.

*If Applicable.

Note: Product cover images are only for representative purpose only and may vary from those shown above.

Shopping cart

0 Items $0.00
Market Research Special Offers
Not able to find what you are looking for?
Call Us
WHY CHOOSE MARKET RESEARCH REPORTS?
1
Trusted By Leaders
2
Shop With Confidence
3
Customer Centric
4
Personalized Solutions
5
Secure Checkout

User login

Related Market Research Reports

Clients Who Trust Us

Orange, Google, Microsoft, Barclays, CassidianIntel, TPG, Elit Net, Cross Business Producers, AcmavolpakB. Braun, Cobham, fiserv, Harris, Wipro, AonAl Meera, Nomura Research Institute, Tata Consultancy Services, Amara Raja, Hiranandani EnergyMunich Re, Lotte Chemical, National Post, First Data