Effective Date: 15 June 2026
MarketResearchReports.com — operated by NAVADHI Market Research Private Limited under the Market Research Reports, Inc. brand — takes the privacy of our customers and website visitors seriously. This Privacy Policy describes how we collect, use, store, share and protect personal information when you visit or use www.marketresearchreports.com (the "Site") or purchase our products and services. By using the Site, you agree to this Privacy Policy; if you do not agree, please discontinue use of the Site.
This Privacy Policy reflects the requirements of the EU General Data Protection Regulation (GDPR) for our visitors and customers in the European Union / European Economic Area, and is also intended to address the rights of users in other jurisdictions with comparable data protection laws.
1. Information We Collect and How We Use It
1.1 Information You Provide Directly
When you create an account, place an order, request a sample, or contact us, we may collect:
- Identity data: full name, job title, company name
- Contact data: email address, telephone number, mailing and billing address
- Payment data: credit/debit card details or PayPal account information (processed by our payment partners; we do not store raw card numbers)
- Order data: reports purchased, licence type selected, add-on formats ordered, language preferences
- Research brief data: when you use our Custom Research or Ask MRR AI features, we collect the text of your research query, any uploaded brief documents (PDF, DOCX, XLSX, TXT), and parameters you configure (regions, segments, base year, output formats)
- Communications: emails, chat messages, support tickets, and survey responses you send to us
1.2 Information Collected Automatically
When you visit the Site, our servers and third-party tools automatically collect:
- Usage data: pages viewed, reports browsed, search queries entered, links clicked, time spent on pages, referring URL
- Device and technical data: IP address, browser type and version, operating system, screen resolution, device type
- Session data: session identifiers, shopping cart contents, language and region settings
- Cookies and similar technologies: see Section 1.4 for full details
- Live browsing activity for proactive support: a long-lived browser cookie lets us recognise your browser across pageviews (not your identity) so our support team can see, in real time, which pages are being viewed on the Site. If helpful, a team member may proactively start a conversation with you through Ask MRR AI based on this activity. This applies to all visitors browsing the Site, whether or not a chat has been started.
1.3 AI Interaction Data
Our Site includes Ask MRR AI (the "AI Assistant") — a conversational tool that helps you find reports and build custom research briefs. When you interact with the AI Assistant, we collect and process:
- The text of your queries and messages
- Conversation history within a session
- Report recommendations generated and whether you acted on them
AI interaction data is used to provide the service, improve our AI systems, and personalise your research experience. Conversation data is retained for 90 days in identifiable form, after which it is anonymised and used only for model improvement purposes.
Important: Do not enter sensitive personal data (e.g. health records, financial account numbers, government ID numbers) into Ask MRR AI. The AI Assistant is designed for market research queries only.
1.4 Cookies, Web Beacons and Logs
We use cookies and similar technologies to keep you signed in, remember your shopping cart and preferences, and understand how the Site is used. Log information (such as IP address, browser type and language, and the date/time of requests) helps us operate and secure the Site.
You can configure your browser to refuse cookies; some features of the Site may not work correctly if you do.
1.5 Third-Party Service Providers
We use trusted third parties to help operate the Site, including:
- Web analytics — such as Google Analytics, to understand how the Site is used. See Google's privacy policy for details.
- Payment processing — to securely process credit/debit card and PayPal payments. Payment providers receive only the information necessary to process your transaction and are subject to their own privacy policies.
- Customer support / live chat — to provide chat-based customer service.
- AI infrastructure providers — Ask MRR AI is powered by third-party AI/language-model infrastructure. Queries you submit to the AI Assistant may be processed by these providers under data processing agreements that prohibit using your data to train their models.
These providers may set their own cookies and process data under their own privacy policies, which we encourage you to review.
2. How We Use Your Information
We use the information we collect for the following purposes, each with a lawful basis under applicable data protection law:
| Purpose | Lawful Basis |
|---|---|
| Processing and fulfilling orders (report delivery, invoicing, receipts) | Performance of contract |
| Account creation and management | Performance of contract |
| Processing payments via PayPal | Performance of contract |
| Customer service and support | Performance of contract / Legitimate interests |
| Generating and delivering Custom Research reports | Performance of contract |
| Operating Ask MRR AI | Performance of contract / Legitimate interests |
| Translating reports into requested languages | Performance of contract |
| Fraud detection and prevention | Legitimate interests / Legal obligation |
| Website security and abuse prevention | Legitimate interests / Legal obligation |
| Improving website functionality and user experience | Legitimate interests |
| Training and improving Ask MRR AI and research systems (anonymised) | Legitimate interests |
| Sending transactional communications (order confirmations, download links) | Performance of contract |
| Sending marketing communications (new reports, offers, newsletters) | Consent |
| Complying with legal and regulatory obligations | Legal obligation |
| Analytics and business reporting | Legitimate interests |
You may withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email or by contacting us at [email protected].
3. Your Rights
You can review and update your information at any time via your account, or by contacting us. If you are in the European Union / European Economic Area (or another jurisdiction with similar rights), you may have the right to: access, correct, or delete your personal data; restrict or object to its processing; receive a copy of your data in a portable format; withdraw consent; and lodge a complaint with your local data protection authority. We aim to respond to such requests within thirty days.
MarketResearchReports.com and its operator, NAVADHI Market Research Private Limited, process and store information in India and the United States, where we and our service providers maintain facilities.
4. Security
We use technical and organisational safeguards — including SSL encryption for data in transit — to protect your information, and restrict access to personal information to employees and service providers who need it to perform their role. We continue to review and update these measures as technology evolves.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or to meet our legal, tax or accounting obligations.
6. Children's Privacy
Our Site and services are directed at businesses and individuals aged 13 and over (16 in the European Union/EEA). We do not knowingly collect personal information from children under these ages. If you believe a child has provided us with personal information, please contact us so we can remove it.
7. Third-Party Links
The Site may contain links to third-party websites with their own, independent privacy policies. We are not responsible for the content or privacy practices of those sites.
8. Marketing Communications
We may send you information about our reports and services. You can update your preferences in your account at any time, or unsubscribe using the link in any marketing email.
9. Terms & Conditions
Please also see our Terms & Conditions, which together with this Privacy Policy govern your use of the Site.
10. Changes to This Policy
We may update this Privacy Policy from time to time by posting a revised version on this page, with an updated effective date. Your continued use of the Site after a change takes effect constitutes acceptance of the revised policy.
11. Language
This Privacy Policy is published in English and may also be made available in other languages for your convenience. In the event of any conflict or inconsistency between the English version and a translated version, the English version shall prevail.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or via our Contact Us page.